PRIVACY POLICY

Last Updated: February 28, 2026

This Privacy Policy explains how Touch n Love (“we”, “us”, “our”) collects, uses, processes, and protects your personal information when you visit or make a purchase from touchnlove.com (the “Website”) or communicate with us via email, phone, WhatsApp, or social media.

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. WHO WE ARE

Touch n Love is an online store operating in Pakistan, offering condoms, lubricants, and related wellness products with discreet packaging and delivery.
For any privacy-related questions, you may contact us at:

📧 Email: touchnlovee@gmail.com
📱 Phone / WhatsApp: +92-309-4488855
🌐 Website: https://touchnlove.com

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page.

2. WHAT PERSONAL DATA WE COLLECT

When you use our Website, place an order, or contact us, we may collect the following types of information:

A. Identity Information

  • Full name

  • Username (if account created)

B. Contact Information

  • Email address

  • Phone number

  • Delivery address

  • City and postal information

C. Order Information

  • Products purchased

  • Order amount

  • Delivery method

  • Payment method (COD, bank transfer, wallet)

D. Payment Information

For prepaid orders, payment processing is handled by third-party payment providers. We do not store full credit/debit card details on our servers.

E. Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on pages

F. Marketing & Analytics Data

  • Website interaction data

  • Ad clicks (Google Ads)

  • Cookies and tracking technologies

3. HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

A. To Process and Deliver Orders

  • Confirm your Purchase

  • Arrange Cash on Delivery (COD)

  • Provide same-day delivery in Rawalpindi & Islamabad

  • Send Order Updates

Legal basis: Contract Performance

B. To Communicate With You

  • Answer Inquiries

  • Provide Customer Support

  • Handle Complaints or Returns

Legal basis: Legitimate Business Interest

C. To Improve Our Website

  • Analyze Browsing Behavior

  • Improve Product Listings

  • Enhance User Experience

  • Optimize Checkout Process

Legal basis: Legitimate Interest

D. Marketing Communications

If you opt-in, we may send:

  • Promotions

  • Special offers

  • Product updates

You may unsubscribe at any time.

Legal basis: Your consent

E. Legal & Security Purposes

We may process data to:

  • Prevent Fraud

  • Detect Misuse

  • Comply with Legal Obligations

  • Respond to Lawful Government Requests

4. DISCREET PACKAGING & CONFIDENTIALITY

We understand the private nature of the products we sell.

All orders are shipped in plain, discreet packaging with no product details mentioned on the outer label.

Your privacy is important to us, and we do not disclose product details to delivery personnel beyond what is necessary for shipment.

5. SHARING OF PERSONAL DATA

We may share your personal data only with:

  • Courier and Logistics Companies (For Delivery)

  • Payment Service Providers (For Prepaid Orders)

  • Hosting providers (For Website Operation)

  • Marketing and Analytics Providers (e.g., Google)

These third parties are obligated to protect your information and use it only for specified purposes.

We do not sell your personal information to third parties.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyze traffic

  • Improve advertising performance

  • Remember your preferences

You can disable cookies in your browser settings, but some features of the Website may not function properly.

7. DATA RETENTION

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Maintain financial records

When no longer required, data is securely deleted or anonymized.

8. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Secure hosting environment

  • SSL encryption

  • Restricted access to customer data

  • Regular backups

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

9. YOUR RIGHTS

You may request to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Withdraw marketing consent

  • Object to certain processing

To exercise your rights, contact us at:
📧 [your email address]

We will respond within a reasonable timeframe.

10. CHILDREN’S PRIVACY

Our Website and products are intended for individuals aged 18 and above.

We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that such data has been collected, we will delete it immediately.

11. THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised date.

13. CONTACT US

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Touch n Love
Website: https://touchnlove.com
Email: touchnlovee@gmail.com
Phone: +92-309-4488855

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